QB88 FAQ – Complete Answers to Your Questions

You must be 18 years of age or older to register and use QB88's services. This is a mandatory requirement set by the platform to comply with responsible gambling guidelines. QB88 takes the protection of minors seriously and may request age verification at any time.

No. Each individual is only permitted to hold one active account at qb88. Maintaining multiple accounts violates our terms of use and may result in all related accounts being frozen with balances forfeited. If you have forgotten your login credentials, use the account recovery function or contact our customer support.

Log in to your qb88 account, go to Account Settings and select "Change Password". Enter your current password, then set a new password of at least 8 characters containing a mix of uppercase letters, lowercase letters and numbers. If you have forgotten your current password, use the "Forgot password?" link on the login page to reset it via SMS OTP.

Yes. Go to Account Settings and select the relevant section to update your phone number or bank details. An identity verification process will be carried out to confirm the changes are made by the legitimate account owner. For bank detail updates, you may be required to provide proof of ownership of the new account.

Most deposits are credited to your QB88 account instantly or within a few minutes. For bank transfers, the process typically takes 1–5 minutes depending on your bank's processing speed. If your deposit has not been credited after 15 minutes, please contact QB88 customer support via Live Chat and provide your transaction receipt as proof.

The minimum deposit at QB88 is as low as RM 30, making it accessible for players of all levels. The maximum limit depends on your chosen payment method and account tier. VIP members enjoy higher deposit limits. For full details on the latest deposit limits, visit the Deposit.

Withdrawals at qb88 are processed within 1–24 hours depending on the time of request and withdrawal method. Requests submitted during business hours are typically processed faster. Funds will be transferred directly to the bank account registered with your qb88 account. Ensure the bank account holder's name matches your qb88 account name to avoid delays.

qb88 does not charge any fees for deposits. For withdrawals, no platform fees are imposed by qb88. However, your bank or e-wallet provider may apply their own transfer charges, which are beyond qb88's control. Check with your financial institution for any applicable fees.

Rollover, or wagering requirement, refers to the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 50 bonus with a 10x rollover, you must place bets totalling RM 500 (RM 50 × 10) before the bonus can be converted into withdrawable funds. Rollover requirements vary by promotion type — check the relevant promotion terms for exact details.

QB88's weekly cashback is calculated based on your net losses over the course of a week (typically Monday–Sunday). Cashback is automatically credited to your account at the start of the following week — no manual claim required. The cashback percentage depends on the game category and your VIP membership tier. Visit the Promotions page for the latest cashback rates.

Yes, some bonuses have a maximum win cap on withdrawable amounts. For example, a specific bonus may have a maximum withdrawal limit of RM 500 even if your winnings exceed that amount. These limits are clearly stated in each promotion's terms. Please read the promotion terms carefully before accepting any bonus to avoid misunderstandings.

Yes. All slot games and number games at qb88 use a Random Number Generator (RNG) that has been certified by independent auditing bodies. This ensures every spin and game outcome is completely random and cannot be manipulated. Live Casino games are operated by real dealers in a strictly monitored studio environment to guarantee full transparency.

Yes, most slot games at qb88 offer a demo mode that can be played without real money. This lets you get familiar with the game mechanics, bonus features, and volatility before placing real wagers. Demo mode is accessible without logging in for most titles. However, demo mode is not available for Live Casino games as they require a real dealer.

Betting limits vary by game type. For slots, the minimum starts from RM 0.10 to RM 1 per spin, while the maximum can reach RM 500–RM 1,000 depending on the title. For Live Casino, table limits start from RM 5 up to several thousand ringgit for VIP tables. This ensures QB88 is suitable for players of all levels, from beginners to seasoned players.

Log in to your qb88 account and go to the Security section under Account Settings. Select "Enable Two-Factor Authentication" and follow the instructions to link your account with an authenticator app such as Google Authenticator. Once 2FA is activated, every login will require a 6-digit code from the authenticator app as an additional security layer on top of your password.

If you suspect unauthorised activity on your QB88 account, take the following steps immediately:

• Change your account password immediately
• Enable two-factor authentication if you haven't already
• Contact QB88 support via Live Chat and report the suspicious activity
• Review your login history and transaction records in your account

The qb88 security team will investigate your report and take immediate action to protect your account.

qb88 does not sell or share members' personal information with any third party for marketing purposes without your consent. Personal information is used solely for platform operations, identity verification and legal compliance. To learn more about how qb88 handles your data, please read Privacy Policy in full.

qb88 works seamlessly on all modern devices including:

• Desktop — Windows, macOS, Linux via Chrome, Firefox, Safari, Edge
• Android Smartphone — version 6.0 and above via Chrome or the qb88 app
• iPhone / iPad — iOS 12 and above via Safari or the qb88 app

Keep your browser updated to the latest version for a smooth, stable gaming experience free of technical disruptions.

Yes. The qb88 system records all wagers placed before any disruption occurs. If your connection drops while a game is in progress, the game result is still recorded and your account balance updated accurately. Log back in and check the Betting History section to confirm all transactions are properly recorded. If there are any discrepancies, please contact our customer support.

For a smooth gaming experience at qb88, the minimum recommended internet speeds are:

• Slots & table games — at least 1 Mbps
• Live Casino with video streaming — at least 4–5 Mbps for HD quality
• Live sports betting — at least 2 Mbps

A WiFi or 4G/5G data connection is generally sufficient for all game types. Avoid playing on an unstable internet connection to prevent betting disruptions.

There are several ways to reach the qb88 support team, available 24 hours a day, 7 days a week:

• Live Chat — fastest option, response in under 1 minute
• Email — [email protected] for enquiries requiring documentation
• Telegram — via official qb88 channels listed in the app

Our support team is fluent in both Bahasa Melayu and English, ready to assist you with any account, payment or technical enquiries.