QB88 Privacy Policy – Data Protection & Player Security

Introduction

Qb88 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the qb88 website, mobile app, and all related services.

As a responsible online casino platform, we recognize the importance of player trust. Every decision regarding data management is made with your security and best interests as a player at the forefront. We do not take lightly the trust you place in us when registering your personal information with us.

This policy applies to all QB88 platform users, including website visitors, registered players and former players whose data remains in our system. If you have any questions after reading this document, our support team is available via 24/7 Live Chat.

Information We Collect

Qb88 collects your personal information through several methods depending on how you interact with our platform. The following are the categories of information we collect:

Information you provide directly:

• Account information: Full name, date of birth, gender, email address, phone number, and username upon registration.
• Identity verification (KYC): Copy of national ID, passport, or other valid identification document, identity verification selfie, and proof of address such as a utility bill or recent bank statement.
• Financial information: Bank account number, bank name, e-wallet details, and deposit and withdrawal transaction history.
• Communications: Support chat content, emails and feedback you send to the QB88 team.

Automatically collected information:

• Technical data: IP address, device type, operating system, web browser type, screen resolution and language settings.
• Usage data: Pages visited, games played, session duration, access times and dates, and navigation patterns within the platform.
• Location data: General location information based on IP address for regional verification and account security purposes.
• Cookie data: Information collected through cookies and similar tracking technologies to enhance the user experience.

How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. qb88 uses your personal data for the following purposes:

• Account management: Create, verify, and maintain your player account; process login and password requests; ensure the security of your account.
• Transaction processing: Process deposits and withdrawals securely; verify financial transactions; detect and prevent financial fraud.
• Legal compliance (KYC/AML): Fulfil identity verification requirements; comply with anti-money laundering laws; maintain transaction records in accordance with regulatory requirements.
• Customer support: Respond to your enquiries and complaints; resolve disputes related to games or transactions; improve the quality of support services.
• Experience personalisation: Recommend games you may be interested in; tailor promotional offers based on your gaming history; display relevant content.
• Platform security: Identify and prevent fraudulent activity; detect unauthorised access attempts; protect the overall integrity of the platform.
• Marketing communications: Send information about promotions, exclusive offers, and platform updates — only to players who have consented to receive such communications.

Qb88 will not use your data for any other purpose without obtaining your consent first. You may update your communication preferences through your account settings at any time.

Information Sharing

Qb88 does not sell, rent, or trade your personal information. However, in certain circumstances, we may share your data with the following parties:

• Payment service providers: Required transaction information is shared with licensed payment processors such as FPX, e-wallet providers, and banking institutions to enable deposits and withdrawals to be processed securely.
• Game software providers: Minimum technical data required is shared with third-party game providers solely to ensure games function correctly and to guarantee fair game outcomes.
• Regulatory authorities: qb88 will disclose information to relevant authorities when required by law, including in investigations involving fraud or money laundering.
• Technical service providers: Cloud service, cybersecurity, and technical support providers bound by strict confidentiality agreements and granted access only to the data necessary for their tasks.

All third parties that receive your data are bound by strict data protection agreements and are required to comply with the security standards set by qb88.

Data Security

The security of your personal data is QB88's highest priority. We implement multiple layers of technical and organisational protection to ensure your information remains secure at all times:

• 256-bit SSL encryption: All communications between your device and qb88 servers are encrypted using the latest TLS/SSL protocols, making data unreadable if intercepted by unauthorized parties.
• Secure password storage: Account passwords are never stored in plain text. We use strong one-way hashing algorithms such as bcrypt to protect your password.
• Internal access controls: Only QB88 staff who require access to specific data to perform their duties are permitted to do so, with strict permission levels and audit logs in place.
• Continuous monitoring: Our systems are monitored 24/7 to detect any suspicious activity, unauthorized access attempts, or security threats that may affect player data.
• Regular security testing: qb88 conducts regular penetration testing and security audits by independent security experts to identify and patch any vulnerabilities.

While we take all reasonable precautions, no online system can guarantee 100% security. We encourage you to use a strong password and never share your login credentials with anyone.

Cookies & Tracking Technologies

Qb88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login session management, security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Gather information about how you use the platform to help us identify technical issues and improve website performance.
• Functional cookies: Remember your preferences such as language settings, region, and display preferences to deliver a more personalised experience.
• Analytics cookies: Helps us understand aggregated and anonymised usage patterns for platform improvement and user experience enhancement.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the QB88 platform.

Data Retention & Deletion

Qb88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulatory obligations.

• Active account data: Retained for as long as your account remains active and for a defined period after account closure for regulatory compliance purposes.
• Financial transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering legislation and financial audit requirements.
• Support communication log: Retained for 2 years to enable us to provide consistent support and resolve any disputes that may arise at a later date.
• Marketing data: Retained until you withdraw consent to receive marketing communications, and deleted within 30 days of a deletion request being received.

When data is no longer required, QB88 securely deletes it using methods that ensure the information cannot be recovered or accessed again.

Your Rights

As a qb88 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Children's Privacy

The qb88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover or become aware that we have collected data from a minor, we will take immediate action to delete that information and close the relevant account. If you believe a child has registered an account on our platform, please contact us immediately via Live Chat so we can take appropriate action.

Privacy Policy Amendments

Qb88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

For significant amendments, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. For minor amendments, a notice will be displayed at the top of this page along with the latest update date.

Continued use of the qb88 platform after any amendments take effect will be considered your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the qb88 Privacy team through the following channels:

• Live Chat: Available 24/7 directly within the qb88 app or website — the fastest way to get a response.
• Support Email: [email protected] — for written inquiries that require documentation.
• Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related inquiries within 5 business days. For data deletion requests or other formal rights requests, we will respond within 30 calendar days.